Pickup & Returns

How we do things the Red’s Room way – honest, simple, and with heart.

a sign that says pick up a pick up a pick up

In-Store Pickup Only

All items from The Back Room are available for in-store pickup only.

Address

115 E Pleasant Ave, Covington TN

Pickup hours

Monday – Friday: 10 AM – 6 PM

Saturday: 10 AM – 5 PM

All purchases made through Red's Room Back Room are for in-store pickup only — no shipping or delivery available at this time.

Once you check out, we’ll hold your item for up to 5 days at Red’s Room inside Vintage Off Main in Covington, TN. Just swing by during store hours and let someone at the front counter know you’re picking up — we’ll take it from there!

If you need a little extra time to grab your item, no worries — we’re happy to work with you. 💛

Visit us at our cozy storefront for a warm, inviting experience. We’re here to serve you with a smile.

Our Location

Have questions? Contact us here — we’re always happy to help.

Our Returns Philosophy

While our sales are typically final, we’re human — and we know you are too.

If something truly doesn’t work out, reach out within 7 days and we’ll do our best to help

What We Can Do:

Offer store credit or exchange (when appropriate)
Talk through concerns — just be honest with us

What Can’t Be Returned:

Clearance / discounted items
“As-is” items
Items not in original condition

Need Help?

We’re Here for You

Just reach out — send us a message, give us a call, or swing by the store.

We’re all about making vintage shopping feel personal and easy.